Refund & Return Policy for The Branded You

Last updated: 15 November 2025

1. Introduction

At The Branded You, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes things don’t work out as expected, and we’re here to help make the return or refund process as smooth as possible. This policy outlines the conditions and procedures for returns, refunds, and exchanges for products purchased from our e-commerce website, www.thebrandedyou.in.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The return request must be initiated within 7 days of the delivery date.
  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all original tags, labels, and accessories attached.
  • A valid proof of purchase (order number, invoice, or receipt) is required.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to hello@thebrandedyou.in or send a WhatsApp message to +91 86984 78718 within 1 days of receiving your order.
  2. Provide Details: Include your order number, the name of the item(s) you wish to return, the reason for the return, and clear photographs of the item(s) if applicable (especially for damaged or incorrect items).
  3. Await Approval: Our customer support team will review your request and provide instructions on how to proceed. We may arrange for a reverse pickup, or you may be asked to ship the item back to us.
  4. Package the Item: Carefully pack the item(s) in the original packaging, ensuring all tags and accessories are included.
  5. Ship the Item (if self-shipping): If you are shipping the item back yourself, please use a reliable courier service with tracking. The shipping address will be provided upon approval of your return request.

4. Non-Returnable Items

Certain types of items cannot be returned due to their nature. These include:

  • Personalized or customized items.
  • Items marked as “Final Sale” or “Non-Returnable”.
  • Undergarments, swimwear, and other intimate apparel for hygiene reasons.

Please check the product description carefully before purchasing, as non-returnable items will be clearly indicated.

5. Refunds

5.1 Refund Processing

Once your returned item is received and inspected, we will send you an email or WhatsApp notification to confirm receipt and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5.2 Partial Refunds

In certain situations, only partial refunds may be granted (at our sole discretion):

  • Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

5.3 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@thebrandedyou.in or +91 86984 78718.

6. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at hello@thebrandedyou.in or WhatsApp us at +91 86984 78718. We will guide you through the exchange process. Exchanges are subject to product availability.

7. Shipping Costs for Returns

  • Our Error (Damaged, Defective, or Incorrect Item): If the return is due to an error on our part (e.g., you received a damaged, defective, or incorrect item), we will cover the cost of return shipping. We may arrange for a reverse pickup.
  • Customer’s Preference: If the return is due to a change of mind or an error in ordering by the customer, the customer will be responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Incorrect Items Received

If you receive a damaged, defective, or incorrect item, please contact us immediately (within 24-48 hours of delivery) with the following:

  • Your order number.
  • A clear description of the issue.
  • Photographs or videos clearly showing the damage or incorrect item.

We will assess the situation and arrange for a replacement or refund, including return shipping costs, at our discretion.

9. Order Cancellation Policy

You may cancel an order before it has been shipped. To cancel an order, please contact us immediately. If the order has already been shipped, it will be treated as a return, and our standard return policy will apply.

10. Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

11. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to contact us: